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10 November 2023
By the present procurement procedure, the EIT KIC Urban Mobility S.L. hereby being referred to as “the EIT UM” or as “EIT UM” is aiming to procure the Workplace service, that would cover all aspects of the Endpoint user computers and key productivity tools, including hardware provisioning and support. The workplace service is currently outsourced; the aim of this RFP and the new agreement is to consolidate and improve this model by adding key functions to the service. It is expected that the selected vendor will work very closely with EIT Urban Mobility’s internal IT department to ensure a coherent service that is fully aligned with the companies’ strategic roadmap. It will be expected that the vendor brings value to the company with its expertise in the field and the spirit of constant quality and service improvement.
EIT Urban Mobility currently has over 180 users (and over 220 including external collaborators). The staff is mostly based at the Headquarter office in Barcelona (Catalonia, Spain), however EIT Urban Mobility has employees in the following locations too:
Due to the nature of the company, with different locations across Europe, it is critical that a vast majority of the support functions are provided remotely with the channels/tools.
Additionally, all employees are authorised to work from home, therefore the IT support to be provided should also be easily accessible to all users that are teleworking.
The overall goal of the service, to be contracted with this process, is to provide an integral IT Workplace support. This includes dealing with all incidents regarding IT components (hardware & software) regarding the employees’ workstations (mainly laptops with standard peripherals). Mobile phones support and management are not included in this service.
Check out the Request for Proposals here.
To apply, please send the completed and signed Tender Declaration and Submission Form.
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