Request for proposal:

Request for proposals: CRM Licensing and Support

By the present procurement procedure, the EIT KIC Urban Mobility S.L. hereby being referred to as “the EIT UM” or as “EIT UM” is aiming to procure the monthly licensing and support for the company’s Customer Relationship Manager (CRM) software. EIT Urban Mobility uses Citrix’s Podio as its CRM, and the company would like to continue using this toolset. 

There are Work Packages (WP) included in the present request for proposal. Each WP will be invoiced separately. The first one is basically the provisioning of the CRM annual licenses for all EIT Urban Mobility employees. The second WP includes expert support for the procured tool and additional developments and integrations in the CRM that may be required. 

• WP 1: CRM monthly licensing for required EIT UM employees and externals. 
• WP 2: Expert Support and Developments 

The following sections of this document will assume that Work Packages (WP) 1 & 2 as a whole. The separation of them in two Work Packages responds exclusively to a different internal accounting treatment, as separate invoices will be required.  

As mentioned in the previous paragraph, the CRM that EIT Urban Mobility requires in this procurement process is Citrix’s Podio. Since the company is already using this software there is a clear list of functionalities required from the software. Therefore, the licensing type that will be required is the “Premium” one.  

Check out the Request for Proposals here.

To apply, please send the completed and signed Tender Declaration and Submission Form.

Deadline for submissions: 26/11/2023 16:00hs (CET)